Contact

Need help? We're here for you! Reach out to us through any of the following channels.

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Community Support

Discord

Join our Discord community for real-time support, discussions, and updates.

Join Our Discord Server

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Twitter / X

Follow us on Twitter for announcements, updates, and quick support.

@LumisTrade

Response Times

Channel	Typical Response Time
Discord	Within a few hours
Twitter	Within 24 hours

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Before Contacting Support

1

Your username or account email

Have the username or email associated with your account ready.

2

A clear description of your issue

Provide a concise summary of the problem and expected behavior.

3

Screenshots or error messages

Attach any relevant screenshots, logs, or exact error messages.

4

Steps to reproduce the problem

List the steps (browser, device, actions) that reproduce the issue, if applicable.

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Frequently Asked Questions

Where can I find answers before contacting support?

• Review our documentation pages.

• Search in our Discord server's FAQ channel.

• Check pinned messages in relevant Discord channels.

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Business Inquiries

For partnership opportunities, media inquiries, or other business-related matters, please reach out through our official channels.

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We appreciate your patience and look forward to helping you!