# Contact

Need help? We're here for you! Reach out to us through any of the following channels.

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## Community Support

### Discord

Join our Discord community for real-time support, discussions, and updates.

[**Join Our Discord Server**](https://discord.gg/r6PHMGeVf5)

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### Twitter / X

Follow us on Twitter for announcements, updates, and quick support.

[**@LumisTrade**](#twitter-x)

## Response Times

| Channel | Typical Response Time |
| ------- | --------------------- |
| Discord | Within a few hours    |
| Twitter | Within 24 hours       |

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## Before Contacting Support

{% stepper %}
{% step %}

### Your username or account email

Have the username or email associated with your account ready.
{% endstep %}

{% step %}

### A clear description of your issue

Provide a concise summary of the problem and expected behavior.
{% endstep %}

{% step %}

### Screenshots or error messages

Attach any relevant screenshots, logs, or exact error messages.
{% endstep %}

{% step %}

### Steps to reproduce the problem

List the steps (browser, device, actions) that reproduce the issue, if applicable.
{% endstep %}
{% endstepper %}

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## Frequently Asked Questions

<details>

<summary>Where can I find answers before contacting support?</summary>

* Review our documentation pages.
* Search in our Discord server's FAQ channel.
* Check pinned messages in relevant Discord channels.

</details>

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## Business Inquiries

For partnership opportunities, media inquiries, or other business-related matters, please reach out through our official channels.

***

We appreciate your patience and look forward to helping you!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.lumis.trade/contact.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.